A legal disclaimer

Last updated: 01/03/2026

Introduction

Accessory Jewellery is an Australian online jewellery retailer committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website at AccessoryJewellery.com, purchase jewellery from us, engage with our marketing, or otherwise interact with us.

By using our website or providing your personal information, you agree to this Privacy Policy.

The Personal Information We Collect

As an eCommerce jewellery business, we collect personal information reasonably necessary to process orders and provide our services. This may include:

• Your full name

• Billing and shipping address

• Email address and phone number

• Payment information (processed securely by third-party payment providers)

• Order details and purchase history

• Gift recipient name and delivery details (where applicable)

• Customer service communications

• Marketing preferences

We may also collect information automatically when you browse our website, such as your IP address, browser type, device information, pages viewed, time spent on pages, and interactions with advertisements.

We do not generally collect sensitive information. If we ever need to do so, we will obtain your consent where required.

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How We Collect Your Information

We collect personal information directly from you when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Enter a promotion or giveaway

• Contact us via email, social media or website forms

• Leave a review

We may also collect information through cookies, website analytics tools, advertising platforms, and from third-party service providers such as payment gateways and shipping carriers.

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Why We Collect and Use Your Information

We collect, hold and use your personal information to:

• Process and ship your jewellery orders

• Provide order confirmations and delivery updates

• Manage returns, refunds and exchanges

• Respond to customer enquiries

• Provide after-sales support and warranty assistance

• Improve our products, website and customer experience

• Send promotional emails and offers (where you have opted in)

• Detect and prevent fraudulent transactions

• Comply with legal and regulatory obligations

We will only use or disclose your personal information for the primary purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where required or authorised by law.

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.

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Children and Minors

Our website and jewellery products are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age without appropriate parental or guardian consent.

If a person under 16 wishes to place an order, create an account, enter a promotion, or provide personal information to us, we require that a parent or legal guardian provide consent before the information is collected. This consent may be obtained by requiring the parent or guardian to complete the transaction, verify their identity, or contact us directly to confirm approval.

If we become aware that we have collected personal information from a minor without valid parental consent, we will take reasonable steps to delete the information as soon as practicable.

Parents or guardians who believe that a minor has provided us with personal information without their consent may contact us using the details set out in this Privacy Policy to request access, correction, or deletion of that information.

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Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your personal information to trusted third parties where reasonably necessary to operate our jewellery business, including:

• Payment processors and financial service providers

• Shipping and courier companies

• eCommerce platform providers (e.g., Shopify or similar platforms)

• Website hosting and IT service providers

• Marketing, email and advertising platforms (such as Meta and Google)

• Fraud prevention and security providers

• Professional advisers (accountants, legal advisers)

Some of these service providers may store or process data overseas (for example, cloud-based services). Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with the Australian Privacy Principles or are subject to comparable privacy protections.

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Cookies, Advertising and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse traffic, and personalise advertising.

We may use third-party analytics and advertising services (such as Google Analytics and Meta advertising tools) to understand how customers interact with our website and to deliver relevant advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

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Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:

• Secure servers and encrypted payment processing

• Restricted staff access to personal data

• Secure third-party payment gateways

• Regular system monitoring

While we implement appropriate safeguards, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When no longer required, we take reasonable steps to destroy or de-identify the information.

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Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details below. We may require identity verification and will respond within a reasonable timeframe, as required under the Australian Privacy Principles.

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Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint to us using the contact details below. We will investigate your complaint and provide a response within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website with the revised “Last updated” date.

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Contact Us

For questions, access requests, or complaints regarding this Privacy Policy or your personal information, please contact:

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Email: info@accessoryjewellery.com

Phone: (+61) 403 215 670

Or via Contact Us page.